The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
While mobile apps won’t solve everything, consumer expectations about their utility is moving fast. Now is the time to fine …
Category Archives: Digital Business
How can we build a culture of learning?
As leaders we should be about the process of learning all the time. Creating a learning culture is not always …
Guest Blog: Jeb Dasteel (Oracle) – Are Customers Feeling the Love?
Are Customers Feeling the Love? Guest Blog: Jeb Dasteel, Chief Customer Officer, Oracle Oracle is not just the world’s largest …
What do you need to know about persuasion?
If you have never read the classic book Influence by Robert Cialdini, you really should. But you’re also in luck, …
Disruption trend: Are you agile enough?
In a disruptive world, as a digital executive focused on your customers, you need to ask this question of yourself …
Is your nonprofit CRM fund raising system broke or are you lacking a strategy that can be executed?
This is definitely worth the read. Tough questions need to asked. Is technology the failure or is it a failure …
“Never mind about me …” ~~Jack Benny
We all try, to some degree, to promote ourselves. That’s why we’re all experts at picking out the self-promoters, shameless …
What is going away? That is where things are going.
Some days it is hard to fathom the speed at which things are changing. But changing they are. Seth Godin …
Has PC maker Lenovo committed the ultimate breach of customer security?
If you are focused on your customers, and you sell computers, you don’t want this said about you. Unfortunately, it …
Land lines are an endangered species
We have now reached a clear tipping point in the mobile world. By the end of 2015, a majority of …
What is the strategic impact of mobile transformation on business value?
We know how our customers are interacting with is changing and changing fast. We may, however, be underestimating how fast …
What do you do when they don’t understand?
This is a great point. And technology really helps solve the problem. My blog writing tool (WordPress) has plug ins …
Guest Blog: Andrew Jackson (BravoTECH) – Candidates Have a Shelf Life
Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies. …
The Digital Executive: Why a company focus and alignment around the customer experience is critical
A great purchase experience with the sales department doesn’t make up for a poor billing experience. The customers experience is …
Does employee satisfaction matter? Is it all about ping pong tables and more time off?
There is a distinction between actively engaged employees and satisfied employees. There is a caution to be careful in what …
Obama signs executive order on sharing cybersecurity threat information
It will be interesting to see if this in fact helps anything or not. It could in fact hurt. “Seventy …
Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?
This is a great question. What does CIO stand for? Imagine a business world where the CIO stood for Chief …
Digital Business