Many of us face an interesting question. Who will lead the digital charge in our company? Why is that important? …
This seems like a super idea from GuideStar. This is from an email I got just now. Transparency in the …
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
Who would have thought of a whole category of applications called “life tracking” would come into existence. Here is a …
The GuideStar Nonprofit Compensation Report has been updated and published. It is helpful because it remains the only large-scale nonprofit …
I am excited to participate in the webinar. Here is the detail ——————————- The challenge of creating meaningful relationships with …
This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …
This one surprised me a little. While I would have thought Facebook would have an advantage, I would not have …
Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …
Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies. …
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engage customers. …
Eric Ries, entrepreneur-in-residence at Harvard Business School, explains how to find the human causes of technical problems. He suggest using …
Rick Johnston is a Vice President for ICF Interactive (an ICF International company) in Richmond (Glen Allen), Virginia. He is …
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
Neel Patel is a recruiter at MatrixResources. Prior to MatrixResources, Neel worked at Randstad and The CSI Companines. Neel has …
Great video from Andrew Blum on what is the internet, really? He is an architect and went on a journey …
Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …
About the Author Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also …
Frank Barrett, author of “Yes to the Mess,” describes why being uncomfortable spurs creative thinking. I love it because he …
We all want to provide amazing service for our customers. We also know we don’t always do it. A customer …
John Hoholik is the chief growth officer for ACCENT Marketing Services, a member of the MDC Partners Inc. network and …
We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …
Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …
This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …
People first. That’s where this discussion begins. Brian Solis guest on this episode of Revolution is NetSuite CEO Zach Nelson. For running one of the leading …
Customer expectations have changed. We want and expect that you know us, you remember us and you will serve us now. …
As nonprofits, we all want donors. In a perfect world, they would renew every year, giving higher amounts to our …
Before the economic recession, the national trends in higher education were ‘donors down’ and ‘dollars up’. That all changed in …
Has this happened to you? I called a company I do business with a lot. I was calling from my …
We all need to focus. We know we are spread too thin. We need to courage to face this important …
As digital executives, we all start many initiatives. It is also true that some loose steam. Some for a reason …
A lot of things can be taught. Education, training and skill development are important. There is a science to much …
Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …
Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …
If your company has more than 1 department then the reality is that you have silos. The larger you grow …
If you haven’t jumped into social media as a part of your digital marketing and customer strategies, now would be …
Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …
What is the single most important digital business trend? I think it is fair to say we have entered the …
We all get caught up in the way we have always done things. To build our digital businesses, we all …
I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …
Sometimes you just have to say that the Emperor has no cloths on. What does innovation really mean? Why has …
An essential ingredient to success of digital business transformation is focus. It must be recognized, when you are obsessed with …
Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …
What does the current journey look like for your customers? Have you mapped it out? It doesn’t have to be …
Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …
Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …
There is a two sided coin here for sure. 60 percent raised more. 40 percent raised less. I am not …
Digital Business