There is a lot of talk and hype about the “learning organization”.

Learning what?

Here are some more questions. Please take a minute and actually answer them. Seriously!

• Are we learning about the customer experience?
• Are we using that learning to continuously improve our customer service?
• Are we converting those bad experiences into good experiences?

The answers matter! How did you do?

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

Learning – Source: https://goo.gl/images/hgfrFg