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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Collaboration

Improving the donor experience so as to never fear it being shared

May 10, 2016

Our donors are sharing experiences they have with us. This profoundly influences the journey others they know will take and …

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Why isn’t collaborating in the Cloud easier?

April 5, 2016

We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …

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What does the collaborative economy look like for customers and partners?

February 15, 2016

There is a lot that goes into collaboration with customers and partners. It can be transformative. Rachel Botsman, Partner, Collaborative …

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How Social Media is changing business in an open and collaborative world

January 21, 2016

Social media isn’t going away. It is the way of the new world and empowered employees. Employees want a more …

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Why should you enable collaboration tools for your employees and customers?

October 8, 2015

The future of work is now. Please don’t miss it. Collaboration tools enable it. Many of your employees get it. …

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Is this what collaboration looks like in your organization?

August 13, 2015

Is this what collaboration looks like in your organization? The CEO and the C-Suite can set reasonable limits on what …

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The bad news of digitization of data. Have you assessed your cyber security risk?

March 19, 2015

There are huge gains to be made from digitizing our business and data. We are all enjoying the benefits. Our …

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It’s Like Facebook For Work. Wait It Is Facebook For Work

February 4, 2015

Is there anything Facebook won’t get into? Well, here they go into the business market. I remember when Yammer upgraded …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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