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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Digital Disruption

Disruption is waiting around the corner. Speed is of essence. Delay is not useful.

August 23, 2021

Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …

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Digitization, Digitalization, Digital Transformation – A Stake in the Ground

January 6, 2021

Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …

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Disruption Alert: Amazon plans to open as many as six more cashierless Amazon Go stores this year

February 26, 2018

This is now. This is not the future. This is real. This is example number 1 of how your business …

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Are you ready for digital invaders?

December 1, 2015

Are we preparing for the digital invaders? Disruption is happening or about to happen. We may be completely unaware of …

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Are you obsessed with the customer experience?

September 23, 2015

This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the customer experience. We need to …

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What is business technology? A slow but relentless revolution that is important to the digital executive.

September 21, 2015

We live in a world where simply trying to align technology with business units is becoming difficult or even impossible …

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10 Digital Marketing Mistakes Every Brand Makes and How to Recover

September 17, 2015

We are hearing a lot about digital transformation. If we are honest, we have to admit it isn’t easy. I …

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What does a disruptive CIO look like in the age of digital transformation?

September 8, 2015

Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …

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New research suggests chief digital officers are no flash in the pan

July 14, 2015

We have seen a dramatic rise in the number of companies that have created a role for a Chief Digital …

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The internet is steadily replacing and disrupting traditional media usage

June 3, 2015

Disruption is on the move. Traditional media usage is on a steady decline. New media via the internet is replacing …

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Digital disruption and successful digital success stories

May 20, 2015

We are living in a world of business disruption. What does digital success look like? Uber, the world’s largest taxi …

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What is your strategy for the “Age of the Customer”?

May 7, 2015

Our world has changed. The customer is in charge. The customer has a voice and can be heard by thousands …

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Your website is about to lose 50% of all traffic thanks to Google

April 21, 2015

We all know we need to have moved into a mobile world already. It is on our “to do” list. …

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What is going away? That is where things are going.

February 26, 2015

Some days it is hard to fathom the speed at which things are changing. But changing they are. Seth Godin …

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“This isn’t a time to react. It’s a time to lead!” ~Brian Solis

January 2, 2015

Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …

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What is digital disruption?

October 6, 2014

What if someone with 1/10th your cost structure launched a full scale attack on your business tomorrow? Will you be …

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Focus your changes on engagement and not technology

September 22, 2014

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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What does it mean when online news surpasses newspapers and radio?

September 19, 2014

You could see this coming but it is still amazing to know it has finally happened. I’ve noticed my own …

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How has being digital changed the world of marketing and sales?

September 16, 2014

We know it has happened. The world of traditional sales and marketing is changing. Some of what we were trained …

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How to be ready for digital disruption and the rough road ahead

July 23, 2014

A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …

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What is the single most important digital business trend?

June 6, 2014

What is the single most important digital business trend? I think it is fair to say we have entered the …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • All this technology is making us antisocial ... or is it?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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