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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Online Communities

You’re Doing Social Wrong. Your Teenager Does It Right.

August 28, 2015

It seems that everyone is freaking out about teens abandoning social media sites like Facebook. By “everyone” I mean advertisers. …

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4 key steps to improve your nonprofit Digital Community Building?

July 3, 2015

As a digital nonprofit executive, you’ve decided that communities and social media are an important strategy. With so much to …

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Are you leveraging the power of your influential nonprofit followers on social media?

June 29, 2015

Every nonprofit is on Facebook and Twitter. Everyone is posting compelling content. That is the baseline in our digital world …

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Do you need a multi-channel messaging strategy?

December 15, 2014

This is a very good article on how disruptive social media has become for a business focused on the Customer and …

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Do you suffer from Social Media FOMO?

December 3, 2014

Fear is real and we don’t know sometimes the grip it can have on us. I hadn’t thought of this, …

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Where’s the walls now to your office? Not so clear anymore … is it?

November 28, 2014

Walls to offices during the Industrial Age intended to guard leaders from the daily onslaught of activity and requests. Today, …

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What medium is king of the social world?

May 14, 2014

Video is becoming king of the social world. Studies indicate that over 50% of Americans watch user-generated video at least …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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