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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Google

What does your ZMOT look like?

May 11, 2021

As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …

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Europe’s new privacy law tests muscle on Google 

January 23, 2019

The roughly $57 million fine French regulators leveled on Google Monday is the first real test of how aggressively Europe’s …

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It helps to know the right things about SEO and not the myths that have developed

December 12, 2018

We all get caught up in the way we have always done things. To build our digital businesses, we all …

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Are you showing up in the right places with the best designed experience to create an enjoyable, simple and relevant experience as possible?

September 14, 2018

As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …

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Google Launches Its First Cybersecurity Company, Chronicle

February 6, 2018

Now this is serious. Google tends to play for keeps. It is interesting that is funded as a “moonshot” initiative …

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In the Internet of Things, are you ready to take control in your self driving car?

February 11, 2016

The Internet of Things is all the rage. Are you ready? My thermostat is one thing, my car is another? …

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Can the TV Guys Put the Netflix Genie Back in the Bottle?

November 5, 2015

This is an interesting question in the fast moving digital world. Can the TV Guys Put the Netflix Genie Back in …

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In the digital world, it is “Just the facts” ~~ Please!!

October 13, 2015

Dragnet’s Sgt. Joe Friday character frequently implore informants to provide ‘Just the facts‘. We have all kinds of “facts”, data …

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Is it productive to work at home or anywhere other than the office?

June 15, 2015

Certain subjects just naturally incite opinion wars. The big ones, like political preferences, or whether you’re Team A or Team …

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Digital disruption and successful digital success stories

May 20, 2015

We are living in a world of business disruption. What does digital success look like? Uber, the world’s largest taxi …

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Your website is about to lose 50% of all traffic thanks to Google

April 21, 2015

We all know we need to have moved into a mobile world already. It is on our “to do” list. …

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Apple and Google Lead Software Industry in Customer Experience

March 13, 2015

The customer experience is gaining traction and measuring it has become critical. From a personal point of view, it isn’t …

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Do you need a multi-channel messaging strategy?

December 15, 2014

This is a very good article on how disruptive social media has become for a business focused on the Customer and …

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Is the percent of revenue devoted to R&D indicative of innovation? Ask Apple.

December 5, 2014

Apple gets voted as the most innovative company in the world by R&D professionals. In the survey, conducted by Booz & …

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How does your company moments of truth look?

October 23, 2014

As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …

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Are you putting your career at risk by not building your social network?

September 12, 2014

This is powerful. Think 5 years from now. Not too hard to do in some cases. Or, think 2 or …

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Search engine optimization mantras that are useful

June 4, 2014

We all get caught up in the way we have always done things. To build our digital businesses, we all …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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