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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Vault

Is Information Technology a support area?

May 8, 2014

Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …

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Guest Blog: Kevin Schulman — Strategy starts where your comfort level ends

May 7, 2014

Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …

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Digital transformation is turning every business into a tech business

May 6, 2014

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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How Amazon Increased Sales 29% Using One Important New Technology

May 5, 2014

Big data is great if in fact you have lots of data. Most of us don’t have enough data to …

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Are workers who can and do work anywhere (including home) more engaged?

May 1, 2014

I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …

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More Than 7,000 Nonprofits in 120 Communities Gear Up for May 6’s “Give Local America” – Largest, Single-Day Charitable Crowdfunding Event Ever – powered by Kimbia

April 30, 2014

Crowdfunding is really taking off for nonprofits. It will be exciting to see the success of this, powered by our …

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Guest blog: Roberta Anderson — Be your own advocate

April 30, 2014

Roberta Anderson is the Chief Information Security Officer for the City of Colorado Springs. She has over 15 years of …

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What is millenial motivation about?

April 29, 2014

Much has been written and said about millenials. Here are some good ideas from Eric Holtzclaw on “millenial” motivation. They …

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Is customer centricity just for the private sector? What about nonprofits and the government?

April 28, 2014

Customer centricity is often associated with steps that companies in the private sector can take to build closer relationships with …

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Is customer-centric change a no-brainer?

April 28, 2014

Doug Leather suggest there are three questions to think about when it comes to changing how we work with customers. …

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How important is integration of print and digital data? We need smart data solutions.

April 27, 2014

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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Are you ready for the Internet of Caring Things?

April 26, 2014

Talk about disruption. Is your business or nonprofit ready for the Internet of Caring Things? In a trend briefing from …

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Do you need fresh eyes in your company?

April 25, 2014

Things in every company, to some extent, get on auto pilot. There isn’t anything wrong with that. It just happens. …

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Is your nonprofit ready to take advantage of crowdfunding to generate more income for your mission?

April 24, 2014

Beth Cantor reported out at the recent  Association of Fundraising Professionals Conference where she was on a plenary session about “Social Media …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Are we known for being peacemakers in the workplace?
  • A Strong Purpose: Making Your Company a Magnet for Talent

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