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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Leadership

7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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As a leader, what is more important than integrity?

September 16, 2015

Here are three great ideas about what is important to leadership. Make Time For What You Say Is Important Get …

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What does a disruptive CIO look like in the age of digital transformation?

September 8, 2015

Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …

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"The genius of leadership is its humanness and heart." ~Lolly Daskal

September 1, 2015

There is a lot to be said about authenticity and a leader who has real passion. Matters of the heart …

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As a transformative nonprofit leader, what should you stop doing today?

August 21, 2015

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Leadership Is About to Get More Uncomfortable

August 11, 2015

It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …

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“We all know what happens to the nail that sticks up – it gets hammered down. Nobody wants to be that nail.” ~Randy Green

August 10, 2015

We have all seen the nail sticking up. We all, pretty much, do the same thing. Our instinct is to …

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4 key steps to improve your nonprofit Digital Community Building?

July 3, 2015

As a digital nonprofit executive, you’ve decided that communities and social media are an important strategy. With so much to …

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As a leader, do you have more than two modes of operating?

June 23, 2015

Any great leader faces a multitude of challenges every day. Whether it’s communicating strategy, helping people through change, holding on …

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Is Twitter just for people who like to say what they ate for lunch?

June 19, 2015

Is Twitter and social media just for people who like to say what they ate for lunch? Is it a …

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You Call That Innovation? Maybe it is just change management

April 21, 2015

Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …

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Leadership lessons from "Men in Black 3"

April 17, 2015

Here is a pretty good list. I enjoyed the movie “Men in Black 3” a lot. Who knew I would …

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Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

April 1, 2015

As digital executives, we need the courage to lead a digital transformation and we need the wisdom to listen to …

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Creating a personal leadership brand

March 30, 2015

I have seen several variations on what this article calls a “leadership brand”. The statement is phrased as “I want …

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Guest blog: Vinay Nadig – Have you checked on the health of your Operating System lately?

February 5, 2015

Vinay Nadig is my guest blogger today. Vinay’s mission in life is to help people practice leadership as a daily …

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“This isn’t a time to react. It’s a time to lead!” ~Brian Solis

January 2, 2015

Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …

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“Without courage, compassion falters. Without compassion, courage has no direction.” ~ Eric Greitens

December 26, 2014

Compassion is a huge thing as a leader. That it is lacking in so many cases today is stunning. We hear …

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As a leader, what should you stop doing today? Here is a good list

December 12, 2014

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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How great leaders inspire action

November 8, 2014

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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As a great leader, do you pay attention to politics?

August 7, 2014

Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …

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Who will step up to unify the experience for your customers?

June 9, 2014

If your company has more than 1 department then the reality is that you have silos. The larger you grow …

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What not to do. A counter intuitive approach.

June 3, 2014

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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What distinguishes purposeful leaders focused on amazing customer experiences?

May 26, 2014

Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …

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Confessions of a Successful CIO: The DNA of the Best IT Leaders

May 15, 2014

The following is a condensed excerpt from the new book Confessions of a Successful CIO: How the Best IT Leaders …

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Are you a customer-focused or operations-focused company?

May 12, 2014

There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do you need fresh eyes in your company?

Tags

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Recent Posts

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  • The Unshakable Strength of Humility
  • The Pillar of Truth

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark

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