What will the workforce of the future look like?

Great question. It will be the same and it will be different.

If the focus on the customer experience looses traction, a few companies who stay the course will dominate.

It is clear that great customer experiences pay off. That isn’t anything new. Employees and leaders who get that reap the gains.

What about those who don’t? A life as a cog in the machine. Not too exciting but it may pay the bills. We need people who want more than that.

Because customer experience initiatives continue to dominate the executive agenda, businesses often fail to nurture internal resources in pursuit of external gain. However, as consumer expectations evolve, so must company culture, for future employees will rely upon collaboration, adaptability, and purpose to further personal and enterprisewide success

via Spotlight | The Workforce of the Future.