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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Management

Are Your Managers in Sync with Your Change Strategy?

May 2, 2021

Are Your Managers in Sync with Your Change Strategy? “A few years ago, we noticed something curious: Successful business transformations were …

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“Most of what we call management consists of making it difficult for people to get their work done.” ~~Peter Drucker

February 29, 2016

It is time for us to change our approach to management. Mr. Drucker suggested that a long time ago. Some …

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You Call That Innovation? Maybe it is just change management

April 21, 2015

Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …

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As a leader, what should you stop doing today? Here is a good list

December 12, 2014

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Are you a hyperspecialist?

July 22, 2014

Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …

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Is Information Technology a support area?

May 8, 2014

Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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