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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Assets

How You Think About Big Data For Cyber Security–And What You’re Doing About It–May Not Agree

December 12, 2014

Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …

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  • Do leading indicators produce the results you want to achieve?
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
  • Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
  • Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
  • Customer Experience Maturity Model
  • SMART transformation goals are time-bound
  • Transforming the donor experience at our nonprofits
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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