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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: Anti-Social

All this technology is making us antisocial … or is it?

April 26, 2017

Who says history doesn’t repeat itself.

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Do leading indicators produce the results you want to achieve?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Customer Experience Maturity Model

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Do leading indicators produce the results you want to achieve?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Customer Experience Maturity Model
SMART transformation goals are time-bound
Transforming the donor experience at our nonprofits
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
How important is compassion as a leader?

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