Three Simple Guidelines For Goal Setting
Steve Silver is the Forrester Research VP, research director for the sales operations strategies practice, Steve manages and sets the …
Tag Archives: Goals
Do we have a workforce computing strategy that enables the business goals?
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
Wanting to accomplish everything you think needs to be fixed isn’t useful
An essential ingredient to success of digital business change is focus. It must be recognized, when you are obsessed with …
What are the first steps of a digital change strategy?
There are some things we should frame as first things first. When thinking through digital change it helps to clearly …
What are the customer experience gaps? How can we close them to connect customer and business value?
The are always huge gaps in the experience that our customers are having. In the digital world, this happens at …
Discovering intent and setting priorities for the digital business journey
There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …
Why even bother to think about strategy?
I am a big fan of planning and the approach Seth God advocates. This is an concise overview of an …
Am I booking enough time to think?
Am I booking enough time to think? Answer. Probably not. Does my calendar reflect that I need to reflect? Answer. …
Can relationships be managed?
We have had “customer relationship initiatives” for a long time. Some have paid off. Many have not. Is it just …
Leaders talk about customer needs and wants, not what the company needs.
What we talk about as leaders is important. It can’t be faked. Our customers and employees are listening. As leaders, …
To reach our goals, make a mental movie
One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …
Digital goals are lagging indicators
Lagging indicators is a concept used a lot in the economic world. For the digital executive, it is important to …
Why do you need a marketing technology strategy?
There is a whole lot of marketing technology in the market place. It would not be surprising to find that …
Goals, Strategies, Planning and Execution for an amazing donor experience
Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …
Strategy and Leading Indicators
SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …
Are you too busy to improve? Here are 5 essential questions to move things ahead
We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …
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