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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Human resources

New Advances in Video Interviewing

September 16, 2021

Here is some great insight from David Creelman. David is CEO of Creelman Research, is a globally recognized thinker on …

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4 Reasons Good Employees Lose Their Motivation

April 5, 2019

The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …

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Have employees gone through some “training,” but are never “trained”?

March 26, 2019

Is it about checking the box called training or is about learning? It is actually about both but many times …

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Are we working too much?

March 8, 2019

Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …

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How is the remote workforce changing business?

September 22, 2015

We all know it is true. We see it happening every day. The remote workforce is growing, it is mainstream, …

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Hirable like me?

July 10, 2015

Most managers would like to think they base their hiring decisions on candidates’ skill. But new research suggests that once …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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