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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Salesforce

Designing for Digital-First Customers: Focus on Experience as a Driver for Breakthrough Innovation

March 10, 2021

Brian Solis has great insight on experience design. Brian is Global Innovation Evangelist at Salesforce, the global leader in Customer …

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Ebook: 6 Fundraising Strategies from Nonprofit Trailblazers

June 21, 2018

Fundraisers wear many hats. In addition to making sure you can raise more resources year after year, you have to …

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Salesforce CEO Marc Benioff: Massive Digital Transformation 

June 6, 2018

Jim Cramer hears from Salesforce.com founder, Chairman and CEO Marc Benioff about the company’s acquisition of MuleSoft and how Salesforce …

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Salesforce using Dreamforce to get personal

November 7, 2017

Salesforce is using Dreamforce to get personal. Here is a great summary from Axios. At the Dreamforce 2017 conference, Salesforce …

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How do we know who the customer is behind all the devices connecting with us?

October 3, 2016

How do we know who the customer is behind all the devices connecting with us? We live a world of …

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Salesforce.com Seeks Nonprofit Input on Specialized Software

March 24, 2016

Cloud-computing company Salesforce.com is soliciting input from nonprofits on how to tailor its programs to meet charities’ needs, the San …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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