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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Chief Digital Officer

Manager of Business Results – Position available

February 17, 2017

This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …

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A good case for not hiring a CDO (Chief Digital Officer)

December 17, 2015

Martin Gill at Forrester Research says don’t hire a Chief Digital Officer. Chief Digital Officer (or CDO) is the latest …

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What is a Digital Business Ecosystem? Do you need one?

October 29, 2015

I am concerned that way too many executives have the “bolt on” mentality when comes to being digital. “Being digital” …

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New research suggests chief digital officers are no flash in the pan

July 14, 2015

We have seen a dramatic rise in the number of companies that have created a role for a Chief Digital …

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“Companies who are not thinking hard – across the executive suite – about how they will position themselves in the digital landscape may find themselves woefully unprepared for the next ten years.” ~Lindsey Anderson

August 5, 2014

Many of us face an interesting question. Who will lead the digital charge in our company? Why is that important? …

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  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
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  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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