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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Focus

Five Focus areas for faith at work.

April 14, 2022

Here are five focus areas for consideration that will make a difference for our faith at work. Love is the …

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“If a business has to be told that it needs more focus, accountability and decisiveness, there is a bigger problem at hand.” ~Brad Garlinghouse

January 7, 2019

We all need to focus. We know we are spread too thin. We need to courage to face this important …

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Wanting to accomplish everything you think needs to be fixed isn’t useful

November 27, 2018

An essential ingredient to success of digital business change is focus. It must be recognized, when you are obsessed with …

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Why our focus and day to day work should be about creating  amazing “customer experiences”

November 17, 2017

As leaders, we spend a lot of time talking about “what” needs to change. We train people in new ways …

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Why being customer obsessed and focused improves transformation

August 7, 2017

Being obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need to …

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What is this moment about?

November 2, 2016

It is so easy to be unfocused. The things to compete for our time are endless and getting more so …

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Transformation requires being focused

October 19, 2016

In addition to be obsessed, the other essential ingredient to success in transformation efforts is focus. It must be recognized, …

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Your passion for your mission and your donors can turn you into a hero

March 10, 2016

  You have a passion for your mission. You want to do the right thing for your donors. You believe …

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What is at stake in transforming the donor experience?

July 16, 2015

Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this as …

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Donor Experience Transformation won’t be easy. In fact, it will be hard!

July 9, 2015

So many times, transformation into a donor focused world is framed as a no brainer. We feel like idiots that …

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Donor experience transformation requires being focused

July 6, 2015

In addition to being obsessed about the donor experience, the other essential ingredient to nonprofit success in transformation are efforts …

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Why being donor experience obsessed and focused improves transformation

June 4, 2015

Being donor obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need …

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Is your job to generate stunning results that drive the top line?

April 16, 2015

Is your job to generate stunning results that drive the top line? Is your job to keep the trains running …

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Why transformational leadership and a people focus is so important to a customer focus

January 27, 2015

Transformational leadership is needed and it is needed now – Leadership in the digital transformation world is purposeful in its …

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Strategy and Leading Indicators

January 6, 2015

SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …

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Thinking about 2015: Customer Obsession is focus on steroids. Now is the time to focus.

January 1, 2015

Customer Obsession is clear. Are you clear? You think of nothing else. All you really care about is the experience and …

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Thinking about 2015: Customer obsession is more an emotion than a focus

December 28, 2014

Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …

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What is at stake?

September 15, 2014

Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this as …

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Are you too busy to improve? Here are 5 essential questions to move things ahead

June 27, 2014

We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …

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The ‘Peanut Butter Manifesto’ — We need to focus not spread ourselves thin

June 14, 2014

We all need to focus. We know we are spread too thin. We need to courage to face this important …

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The main thing: Focus

June 1, 2014

An essential ingredient to success of digital business transformation  is focus. It must be recognized, when you are obsessed with …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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