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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: IBM

Will you put your money where your mouth is?

September 7, 2021

Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …

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Harnessing the insights buried in the mountain of data to improve the experience for your customers is a huge opportunity

November 23, 2018

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

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Intel is under investigation for age discrimination 

June 1, 2018

The disclosure that Intel is under investigation for age discrimination highlights what many see as an unspoken truism of the tech industry: …

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These Technologies Will Shape the Near Future

November 30, 2015

“Over the past few years, we have witnessed a number of technological revolutions. First there was the rise of smartphones, …

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Ken Jennings: IBM Watson, Jeopardy and me, the obsolete know-it-all

November 10, 2015

Trivia whiz Ken Jennings has made a career as a keeper of facts; he holds the longest winning streak in …

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Why is real time actionable insight so important?

October 22, 2015

We all have tons of data. We are awash in sea of information. We can’t make sense of much of …

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How do you combine technologies to innovate?

September 30, 2015

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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What is your mobile strategy?

July 29, 2015

According to Latha Maripuri, Director of IBM Mobile and Security Services, “mobile technology has unquestionably changed how we interact in …

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Can you eliminate the need for email?

June 9, 2015

With some careful application of social media tools, could you actually eliminate the need for email? Luis Suarez, who works …

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As CIO, is your best business partner the CMO?

January 28, 2015

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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Would you make a billion dollar investment in mobile technology?

January 21, 2015

Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …

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Computers are learning to be our assistants

November 10, 2014

The future is not too far away. In many ways, it is already here. IBM suggests 5 trends to begin …

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“The innovation cult is dangerous, so avoid becoming enslaved by a word that, in reality, has lost meaning.” ~Peter Waterhouse

June 2, 2014

Sometimes you just have to say that the Emperor has no cloths on. What does innovation really mean? Why has …

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We need some good examples of how big data is working

May 31, 2014

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

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Personalized health care predictions that will change our world

May 23, 2014

  http://youtu.be/0M1DMdc1mQ0   In five years, doctors will routinely use your DNA to keep you well. Cancer will be treated …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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