There are a couple of things that really create un-engaged employees.

The first one isn’t that difficult to do. That is to ask employees for their feedback. Of course, if you don’t want to know, please don’t ask.

The second, and this takes courage, is to act on what they say. Maybe this isn’t possible 100% of the time because of culture issues or perhaps cost.

Could it be 90% of the time? What is it today?