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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Major Donor

Improving the donor experience so as to never fear it being shared

May 10, 2016

Our donors are sharing experiences they have with us. This profoundly influences the journey others they know will take and …

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Is “Treat Every Donor Like A Major Donor” good advice?

December 7, 2015

An interesting phrase occasionally pops up in presentations, blog posts and even marketing slogans. You’ve probably seen a variation of …

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6 Ways Nonprofits Can Prepare For Year-End Giving Season

November 12, 2015

The year end giving season is fast approaching for nonprofits. There is still time to fine tune your campaigns. Here …

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Three Steps to Move a First-Time Giver into a Major Donor

June 17, 2015

There are some basics to donor relationships. They do require some discipline to execute but pay off in the long …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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