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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Journey

Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable change.

March 29, 2019

Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …

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Do you have a passionate desire to learn how to harness disruption and innovate in completely new ways?

January 25, 2019

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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An opportunity to listen, learn, engage and improve the customer experience.

November 12, 2018

You are ready to open your mind, your heart, and your imagination to create new journeys and experiences for your …

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How do we get started on the customer experience change journey?

October 4, 2018

Is being “OK” good enough? How should we approach the mammoth issue of improving the customer experience? It is on …

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What is “digital transformation”? Is it just a buzzword?

September 24, 2018

It is helpful to be able to define things. We hear and read a lot about “digital transformation”. I am …

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The digital business economy: The pace of digital change moves to the core of business

August 31, 2018

The digital business journey and it’s associated technologies is having a huge impact on business, it’s economy and society in …

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Digital maturity benchmarks and digital business journey strategy

August 29, 2018

Having a maturity framework and benchmarks are important. They have great value. They indicate that digital business change is a …

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The CEO and the boardroom agenda for the digital business journey

August 15, 2018

Is the digital business journey at the top of your boardroom agenda? Is the Board of Directors engaged and concerned? …

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Is there a linear path to engagement for connected consumers?

August 14, 2018

Over the years, companies have developed various models to explain customer behavior. Most of the ones I have seen have …

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Do you have a passion for your mission and your customers? You can turn yourself into a hero!

July 9, 2018

Here is the big thing. And of course, this is very important. You have a passion for your mission. You …

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“Shun the non-believers and sell to people who want to go on a journey with you.” ~Seth Godin

July 31, 2017

Will everyone but what I am selling? There is a huge percentage of the market place that doesn’t buy what …

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Your journey to change and transformation

December 16, 2014

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

Tags

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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