Do you believe employee engagement is important? Does it play a role in the top or bottom lines?

• Employee engagement is clearly linked to the customer experience. The dots are connected whether we see it or not. A lot has been written about the connections. You can see much of it on this blog. I would suggest to do the research yourself.
• Mission is important. It may be more important than salary and other benefits. Motivated employees don’t show up just to show up. They believe in what we do. They get it.
• Maybe it is time for a “time audit”. As a senior manager, how much time do I spend building a commitment to our mission? Is it enough? Should I dial it up?
• It is time to “up our game”. It will make a difference.

“Engaged employees are in the game for the sake of the game; they believe in the cause of the organization.” –Paul Marciano, Ph.D.

Engagement