Customer Experience Rooms: What Are They? Should Your Company Create One?
Looking to build a customer centric culture? With enough resources, it may worth looking at building a customer experience room.
Tag Archives: Customer Centric
In the age of communities, how important is our company brand?
What does your company stand for? What (and who) does it represent? Now, more than ever before, our brand is …
Your passion for your mission and your customers can turn you into a hero
You have a passion for your mission. You want to do the right thing for your customers. You believe in …
Is customer centricity just for the private sector? What about nonprofits and the government?
Customer centricity is often associated with steps that companies in the private sector can take to build closer relationships with …
Is customer-centric change a no-brainer?
Doug Leather suggest there are three questions to think about when it comes to changing how we work with customers. …
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