Is it the end of business as usual?
Change is tough. We know we need to but can we really do it? Have we reached the end of …
Tag Archives: Business
Is hierarchy overrated?
(Photo credit: Wikipedia) There are a number of trends that are converging that make it easier to have less hierarchy. …
How do you combine technologies to innovate?
This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …
How is the remote workforce changing business?
We all know it is true. We see it happening every day. The remote workforce is growing, it is mainstream, …
What should you do to start the journey of constituent experience?
The effect of everyone jumping on the constituent experience bandwagon is a slowdown in the maturation of this new business …
Will you be the Change Agent? Will you embrace transformation?
Change is the second most popular word in 21st century. Why change is so tough and what really keeps (C-suite) …
Are you leading a digital transformation?
Breakthroughs often begin by thinking differently about the company’s mission. Pages Jaune, the French Yellow Pages, was losing business as …
You Call That Innovation? Maybe it is just change management
Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …
Customer Experience Trend: Software as an Experience
One of the big trends we are seeing in the world of customer experience is a focus on the experience …
What is the danger of starting at the top?
It is so easy to fall into the trap of starting at the top. As a buyer of solutions when I …
Customer experience trend: The rise of text analytics
Companies are learning that some of the richest insights from customers come from unstructured content like comments on surveys, calls …
Are "A" players always promotable?
We’ve all been there. We have an amazing mid manager. They really get results. We promote them. They crash and …
The anywhere office
When I was a corporate CIO, we began experimenting with an office anywhere approach. We had combined this with a new …
How secure is cloud computing?
I have been having a lot of conversations about how secure Cloud computing is or isn’t. I have given briefings …
Are you putting your career at risk by not building your social network?
This is powerful. Think 5 years from now. Not too hard to do in some cases. Or, think 2 or …
Avoiding the big sucking sound of a time waster
We’ve all been there. Whether it is said explicitly or not, the clear message of the project is “I’ll know …
It is a social revolution. And it isn’t going away.
It is a full scale social revolution. So some questions: Do you have accounts on all the current social media? …
Is hope a good business strategy?
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
Are you a hyperspecialist?
Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …
Am I communicating with simplicity?
Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …
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