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Digital Business

~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: Craig Morantz

What are 4 core customer needs?

July 1, 2014

We all want to provide amazing service for our customers. We also know we don’t always do it. A customer …

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Do leading indicators produce the results you want to achieve?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Customer Experience Maturity Model

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Do leading indicators produce the results you want to achieve?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Customer Experience Maturity Model
SMART transformation goals are time-bound
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Dealing with workplace romances and the real issue of lust for our co-workers.

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