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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: CMO

“There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface.” ~Gene Morphis

September 19, 2021

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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Five essential tools for post-Covid CMOs 

January 4, 2021

Chief Marketing Officers (CMO’s) need robust tools to do their job effective. Here is a great summary 5 categories along …

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Has the game changed for Chief Marketing Officers?

March 4, 2019

Guest blog from John Hoholik. John is a Partner with Team Catalyst in Denver. John is a tested executive with …

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What involvement does the C-Suite have with customer experience initiatives?

October 3, 2018

Executive leadership and all the members of the C-Suite need to embrace the vision, goals and strategies associated with bringing …

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Digital business and the CEO: on leadership and who is in charge

August 24, 2018

We all know leadership is crucial. When it comes to helping your business on the journey to becoming digital, leadership, …

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The digital business journey and marketing

August 13, 2018

One of the most impactful areas of change for the digital business is in the area of marketing. It is …

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Guest Blog: Lisa Bowman — Corporate to nonprofit: a marketer’s journey and the lessons learned

February 16, 2016

Corporate to nonprofit: a marketer’s journey and the lessons learned By Lisa Bowman – Executive Vice President and Chief Marketing Officer …

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Can one simple oversight bring our stock price down 8% in two weeks?

January 14, 2016

It is easy to underestimate the new power that consumers have in the digital world. Don’t let it happen to …

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CMOs: Step Up To Lead The Transformation To Customer Obsession

December 18, 2015

We need leadership from the Chief Marketing Officer role to focus on the customer and the customer experience. Of all …

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7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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Technology’s Undeniable Impact on Individualization

October 30, 2015

Consumers now expect certain experiences. We we don’t meet them, they move on. Personalization is expected at every turn. We …

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Can the CMO also be the CCO?

September 29, 2015

We are obsessing over roles and titles but they do make a difference. We have the Chief Customer Officer, the …

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10 Digital Marketing Mistakes Every Brand Makes and How to Recover

September 17, 2015

We are hearing a lot about digital transformation. If we are honest, we have to admit it isn’t easy. I …

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New research suggests chief digital officers are no flash in the pan

July 14, 2015

We have seen a dramatic rise in the number of companies that have created a role for a Chief Digital …

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As CIO, is your best business partner the CMO?

January 28, 2015

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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“Companies who are not thinking hard – across the executive suite – about how they will position themselves in the digital landscape may find themselves woefully unprepared for the next ten years.” ~Lindsey Anderson

August 5, 2014

Many of us face an interesting question. Who will lead the digital charge in our company? Why is that important? …

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Guest Blog: John Hoholik — The Evolving Landscape of the Customer Lifecycle

June 28, 2014

John Hoholik is the chief growth officer for ACCENT Marketing Services, a member of the MDC Partners Inc. network and …

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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