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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Nonprofit

6 Ways Nonprofits Can Prepare For Year-End Giving Season

November 12, 2015

The year end giving season is fast approaching for nonprofits. There is still time to fine tune your campaigns. Here …

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As a nonprofit, can you reject gifts and return them?

November 11, 2015

Michael Rosen raises some good points here. Integrity is important and showing it with whom you take money from does …

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2015 Fund Raising Effectiveness Report

October 27, 2015

Recently our friends at AFP released the 2015 Fundraising Effectiveness Report. There is some really great stuff in the report. Retention still seems to be …

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Janna Finch on fundraising and donor management software

October 19, 2015

Recently I caught up with nonprofit researcher Janna Finch of Software Advice, a company that provides online research and reviews for …

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How great Nonprofit leaders inspire action for donor engagement

October 7, 2015

Why is important. It is in fact the starting point. Without it, our nonprofit, is just another commodity. Plenty of nonprofits …

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As a transformative nonprofit leader, what should you stop doing today?

August 21, 2015

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Donor Experience transformational leadership is needed and it is needed now

August 19, 2015

Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …

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Guest blog: Trent Ricker — How to Optimize Donor Engagement in Today’s Digital World

August 17, 2015

Today’s article comes from Trent Ricker. Trent (@TrentRicker) currently leads Pursuant as chief executive officer, where he brings more than 20 …

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What should you do to start the journey of constituent experience?

August 12, 2015

The effect of everyone jumping on the constituent experience bandwagon is a slowdown in the maturation of this new business …

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Do we have the courage to create stunning donor experiences?

August 6, 2015

Compassion is a huge thing as a nonprofit leader. That it is lacking in so many cases in the corporate world …

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Want to Boost New Donor Acquisition Online?

August 4, 2015

We all need new donors. Many of the traditional ways, direct mail or peer to peer fund raising are showing …

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7 things we know about a journey to change and transformation of the donor experience

July 28, 2015

We are on a hero’s journey for your nonprofit. We have a passionate desire to learn how to harness disruption and innovate …

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8 questions to ask around nonprofit donation thank you’s and the donor experience

July 26, 2015

Thanking donors, personally, seems like a no-brainer. In many circles, for “lots of good reasons”, it isn’t actually done well. …

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5 implications of the 2015 Millennial Impact Report for nonprofits

July 25, 2015

The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …

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Focus our changes on donor engagement and not technology

July 23, 2015

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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How game theory and Russell Crowe inspired an unusual fundraising startup – Guest blog by Simona Weinglass

July 20, 2015

Guest blog article by Simona Weinglass I’m an old-school journalist who recently decided to pivot into high-tech. I work in high-tech …

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The only thing worse for a marketer than giving fundraisers no leads, is giving them bad ones

July 17, 2015

In our wonderful world of fund raising, we need plenty of high quality leads. What do we know about the …

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What is at stake in transforming the donor experience?

July 16, 2015

Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this as …

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What is the return on the investment in the stunning for the donor experience?

July 14, 2015

There comes a time where we have to make a decision. What will we invest in to make the donor …

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Donor Experience Transformation won’t be easy. In fact, it will be hard!

July 9, 2015

So many times, transformation into a donor focused world is framed as a no brainer. We feel like idiots that …

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Donor experience transformation requires being focused

July 6, 2015

In addition to being obsessed about the donor experience, the other essential ingredient to nonprofit success in transformation are efforts …

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Are you leveraging the power of your influential nonprofit followers on social media?

June 29, 2015

Every nonprofit is on Facebook and Twitter. Everyone is posting compelling content. That is the baseline in our digital world …

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Why Donor Experiences should be intentional

June 26, 2015

As a digital nonprofit executive, design is important. What is being asked for is important but the experience the donor …

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Do you have a talented donor experience team?

June 24, 2015

There is a revolution going on with donors. The relationship they may have had with your mission and brand in …

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Obsession with Donors and Their Experience

June 22, 2015

This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the donor experience. We …

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Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

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Our donors are empowered and we can’t control that

June 10, 2015

Donors are absolutely empowered through technology now. That means our donors are as well. It has happened and it is …

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Why being donor experience obsessed and focused improves transformation

June 4, 2015

Being donor obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need …

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Donor Experience transformational leadership is needed and it is needed now

June 1, 2015

Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …

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Digital Nonprofit Report: May 29, 2015

May 29, 2015

The challenge is that donors don’t always give year after year – OK, so donor retention isn’t part of your job …

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This year’s Nonprofit Benchmarks are big

May 26, 2015

This year’s Nonprofit Benchmarks are big! So big, that M+R has a great video to bring them right to you. M+R …

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Build a digital Nonprofit Ecosystem Focused on the Donor

May 22, 2015

Building a digital nonprofit is about building an ecosystem, not just a few isolated initiatives that have no impact on …

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Is it about checking the box called training or is it about learning about how to improve the donor experience?

April 7, 2015

Is it about checking the box called training or is about learning? It is actually about both but many times …

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Transforming the donor experience at our nonprofits

April 2, 2015

Donor experience transformation is about making fundamental changes in how business is conducted at our nonprofit in order to help cope …

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New ways to think about engaging nonprofit donors

March 23, 2015

Donor engagement is a very dynamic and ever-evolving journey. Drawing on several fields of study, donor engagement primarily centers on …

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Guest Blog: Chris Clarke — Creating a message as clear as our mission

March 12, 2015

Chris Clarke is Habitat for Humanity International’s senior vice president of marketing and communications. Clarke’s responsibilities include promoting and safeguarding …

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Is your nonprofit CRM fund raising system broke or are you lacking a strategy that can be executed?

March 2, 2015

This is definitely worth the read. Tough questions need to asked. Is technology the failure or is it a failure …

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Top Posts & Pages

  • Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
  • What is the Customer Experience Index? Why should you care?
  • "The innovation cult is dangerous, so avoid becoming enslaved by a word that, in reality, has lost meaning." ~Peter Waterhouse

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Top Posts & Pages

  • Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
  • What is the Customer Experience Index? Why should you care?
  • "The innovation cult is dangerous, so avoid becoming enslaved by a word that, in reality, has lost meaning." ~Peter Waterhouse

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