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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Cloud

Can we trust our data in a “cloud” infrastructure? Is it safe?

April 2, 2021

I have had a lot of conversations about how secure Cloud computing is or isn’t. I have given briefings to …

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Why isn’t collaborating in the Cloud easier?

April 5, 2016

We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …

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Guest Blog: Mike Capone — Accelerating Innovation in Clinical Research Digital Strategies

January 13, 2016

Mike Capone brings a unique blend of client-facing operational experience and strong technical knowledge to his role as head of …

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Contact center customer experience trends to stay on top of for 2016

January 11, 2016

The pace of change in the customer experience is moving fast. Consumer expectations are ramping up to the highest common …

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Did Uber let their size keep them from disrupting a whole industry?

January 7, 2016

If you are a small to medium sized business, does that necessarily mean you can’t compete with the big guys? …

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How secure is cloud computing?

October 1, 2014

I have been having a lot of conversations about how secure Cloud computing is or isn’t. I have given briefings …

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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

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