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Tag Archives: Small business

Did Uber let their size keep them from disrupting a whole industry?

January 7, 2016

If you are a small to medium sized business, does that necessarily mean you can’t compete with the big guys? …

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Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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Tags

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Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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