How Customer Satisfaction Survey Questions Can Help You Retain Customers
The difference between the ROI of retaining a customer rather than acquiring a new one is startling. It’s been said …
Tag Archives: Customer Surveys
How to Create Successful Customer Feedback Surveys
We all know how to carry on a conversation. The challenge in getting feedback from customers is to approach our …
Is it time to stop surveying customers?
Over the last few years, it seems as if masses of companies have decided to start “measuring” customer experience. They …
Digital Business