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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Big data

Are we really taking cyber-security seriously?

June 19, 2021

Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …

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Why are we conditioned to look for causes?

November 24, 2018

Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …

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Harnessing the insights buried in the mountain of data to improve the experience for your customers is a huge opportunity

November 23, 2018

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

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What is digital disruption?

February 16, 2018

We live in a wonderful world of buzzwords. Everyone is talking about digital transformation. Digital transformation has a brother. His …

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This is a donor ecosystem built for data, insight and action

December 28, 2016

Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …

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Digital Transformation Requires Constant Innovation

October 28, 2015

We are all hearing the drumbeat about digital transformation. It is all the rage. So what is it and why …

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Why is real time actionable insight so important?

October 22, 2015

We all have tons of data. We are awash in sea of information. We can’t make sense of much of …

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The A, B, C, D and E’s of Marketing Engagement 

August 27, 2015

Marketing is catching up to the “engagement game” and has powerful new tools to help. Will marketing automation actually lead …

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How You Think About Big Data For Cyber Security–And What You’re Doing About It–May Not Agree

December 12, 2014

Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …

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We need some good examples of how big data is working

May 31, 2014

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

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Guest Blog: Why Einstein might call Big Data “spooky”? — Mukul Chopra

May 23, 2014

Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …

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How Amazon Increased Sales 29% Using One Important New Technology

May 5, 2014

Big data is great if in fact you have lots of data. Most of us don’t have enough data to …

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How important is integration of print and digital data? We need smart data solutions.

April 27, 2014

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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