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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Advertising

Digital Darwinism Has Created Digital Narcissists — Has it happened to my company?

September 13, 2017

I need to start by acknowledging that my business is being disrupted. I can’t ignore it. Am I in denial? …

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How important is mobile? Money Follows Eyeballs – Mobile Ad Boom Continues

December 12, 2016

One of the golden rules of advertising is that money follows eyeballs. And since people are looking at their smartphones …

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What is more important, advertising or amazing customer service?

September 26, 2016

How important is the experience that customers have with you? Before you answer, consider this: 40% of people began purchasing …

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Facebook’s Growth Is Entirely Fueled by Mobile Ads

November 9, 2015

It looks like Facebook has found the revenue machine secret sauce for now. It will be interesting to see how …

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What does it mean when online news surpasses newspapers and radio?

September 19, 2014

You could see this coming but it is still amazing to know it has finally happened. I’ve noticed my own …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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