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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Netflix

There comes a moment where a potential customer makes a decision to engage

August 21, 2018

There comes a moment where a potential customer makes a decision to engage. They may be just “testing the waters” …

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What are The Most Popular Apps in the World?

June 23, 2016

As we have recently learned, smartphone users in the United States spend more time using apps than ever before. On …

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Can the TV Guys Put the Netflix Genie Back in the Bottle?

November 5, 2015

This is an interesting question in the fast moving digital world. Can the TV Guys Put the Netflix Genie Back in …

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Customers hold more power than ever before

May 13, 2015

If we don’t think customers are more powerful than ever before, just ask Bank of America or Netflix. Both are …

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Why personalized customer experiences are the norm now

March 17, 2015

As marketers, we all know it is true. The game has changed. Customer expectations are that I will have a …

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Who are the biggest bandwidth hogs?

November 25, 2014

Who are the biggest bandwidth hogs? Not surprising it is Netflix and YouTube. What are the implications for Net Neutrality?

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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