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Tag Archives: Behaviorism

Customer Experience Trend: Software as an Experience

April 13, 2015

One of the big trends we are seeing in the world of customer experience is a focus on the experience …

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“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Customer Experience Maturity Model
Why even bother to think about strategy?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Customer Experience Maturity Model
Why even bother to think about strategy?
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
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