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Is customer service always easy?

May 23, 2021

Customer service is not always easy. No product or service is perfect. Customers get frustrated. There are some basic principles …

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Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model
Do leading indicators produce the results you want to achieve?

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