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Do we really want to treat our customers like plankton?

April 14, 2016

Who wants to be plankton? Seth Godin, in a very insightful blog post, gives us the answer. We don’t want …

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Do leading indicators produce the results you want to achieve?
Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model

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Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

Do leading indicators produce the results you want to achieve?
Most customer systems are designed to focus on the needs of the company and not the customer
The danger of hypocrisy at work
“Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
Customer Experience Maturity Model

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