Can we Slow Down and Write Better Emails?
So many of our exchanges today happen in written (or typed) form — think email, text, IM — meaning that …
Tag Archives: Communication
Do engaged employees, who work with customers, know what kind of things that need to be done to improve the customer experience?
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
Do you have a passion for your mission and your customers? You can turn yourself into a hero!
Here is the big thing. And of course, this is very important. You have a passion for your mission. You …
Am I communicating with simplicity?
Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …
Why customers expect instantaneous communication and amazing service
Customer expectations have changed. We want and expect that you know us, you remember us and you will serve us now. …
Digital Business