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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Employee

Is turnover more than a rare occurrence in your organization?

April 19, 2019

Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies.   …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Customer Experience Maturity Model
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Customer Experience Maturity Model
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Larry Ellison's Top 10 Rules For Success
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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