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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Constellation Research

Disruption is waiting around the corner. Speed is of essence. Delay is not useful.

August 23, 2021

Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …

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Are you trying to build hero products?

November 30, 2018

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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What is going on with Artificial Intelligence investments?

June 15, 2018

What is going on with Artificial Intelligence investments? This report examines the state of artificial intelligence (AI) investment, development and …

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What does the collaborative economy look like for customers and partners?

February 15, 2016

There is a lot that goes into collaboration with customers and partners. It can be transformative. Rachel Botsman, Partner, Collaborative …

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The Seven Rules For Digital Business And Digital Transformation

August 25, 2015

Ray Wang of Constellation Research has some great insight about digital transformation. Here are the seven rules: Digital disruption is …

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What is the strategic impact of mobile transformation on business value?

February 23, 2015

We know how our customers are interacting with is changing and changing fast. We may, however, be underestimating how fast …

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The Bottom Line: Digital Darwinism Is Unkind To Those Who Wait

January 15, 2015

Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …

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What not to do. A counter intuitive approach.

June 3, 2014

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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