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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Accountability

How do we start creating a culture of accountability around all initiatives?

March 22, 2019

The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …

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How can we be accountable for improving the donor experience?

March 14, 2018

The most important issue for any planning and execution system for the digital executive focused on improving the donor experience …

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Lack of Accountability: Is it the enemy within?

May 25, 2016

Are we our own worst enemy? As we build a digital business, what is a very important people issue not …

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Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

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Accountability will drive results

January 8, 2015

The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …

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The ‘Peanut Butter Manifesto’ — We need to focus not spread ourselves thin

June 14, 2014

We all need to focus. We know we are spread too thin. We need to courage to face this important …

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The main thing: Focus

June 1, 2014

An essential ingredient to success of digital business transformation  is focus. It must be recognized, when you are obsessed with …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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