• Home
  • About
    • How to be saved!
    • Fortium Partners – Customer Experience Assessment, Strategy and Roadmap
    • Fortium Partners – Perpetual Security Program (PSP)
    • Fortium Partners – Discovery Assessment
    • Fortium Partners – Nonprofit Salesforce.com Quick Launch Service Offering
    • Fortium Partners: Digital Donor Experience Assessment, Strategy and Roadmap
  • Books
    • For the Love of our Donors
    • Digital Business Transformation in a Customer Obsessed World
    • The Digital Executive
    • The Digital Nonprofit
  • Customer Focus
    • Customer Experience
    • What a Customer Experience Focus and Obsession means to the Digital Executive
  • Digital Business
    • Mobile Articles
  • Strategy
    • Transformation Articles
  • People
    • Culture Articles
  • Process
    • Governance Articles
  • Technology
    • Cyber Security Articles

Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Leading Indicator

Do scoreboards help you establish if you are winning or not?

July 30, 2021

Scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and strategies (leading …

Continue reading →

Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

Continue reading →

Strategy and Leading Indicators

January 6, 2015

SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …

Continue reading →

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

Tags

AgileAgilityCultureCustomerCustomer ExperienceCustomer FocusCustomer ServiceDataDigitalDigital BusinessDigital TransformationDonorDonor ExperienceEmployee EngagementFacebookFaith at WorkForrester ResearchGuest BlogInnovationJesusLeadershipMarketingMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Recent Posts

  • What to do if you are Overloaded
  • Joy — The Radiant Force
  • The Lantern in the Storm | A Fictional Short Story
  • The Unshakable Strength of Humility
  • The Pillar of Truth

Categories

Archives

Enter your email address to follow this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Do leading indicators produce the results you want to achieve?
  • Most customer systems are designed to focus on the needs of the company and not the customer
  • The danger of hypocrisy at work
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Customer Experience Maturity Model

Create a free website or blog at WordPress.com.

  • SubscribeSubscribed
    • Digital Business
    • Join 784 other subscribers
    • Already have a WordPress.com account? Log in now.
  • Privacy
    • Digital Business
    • SubscribeSubscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar