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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Chief information officer

Will you be the Change Agent? Will you embrace transformation?

June 25, 2015

Change is the second most popular word in 21st century. Why change is so tough and what really keeps (C-suite) …

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Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?

February 12, 2015

This is a great question. What does CIO stand for? Imagine a business world where the CIO stood for Chief …

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As CIO, is your best business partner the CMO?

January 28, 2015

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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How comfortable are you at participating in business strategy conversations?

May 15, 2014

The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …

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Is Information Technology a support area?

May 8, 2014

Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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