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~ The Journey to Creating Amazing Customer Experiences

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Tag Archives: 2021

What is it like to be a digital executive?

May 29, 2021

We are all online now more than ever. It is never-ending. Working from home has made invasive. We have no …

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“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model

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Agile Agility Culture Customer Customer Experience Customer Focus Customer Service Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Faith at Work Forrester Research Guest Blog Innovation Jesus Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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Tags

Culture Customer Experience Digital Digital Business Digital Transformation Donor Experience Facebook Faith at Work Forrester Research Guest Blog Jesus Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Top Posts & Pages

“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Do you need fresh eyes in your company?
Customer Experience Maturity Model
The death of the sales funnel
Do your customer systems and tools actually focus on your customers?
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
Is it really "location, location, location" anymore?

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