Don’t Make These Mistakes With Cloud CRM Solutions
There is a huge movement to cloud solutions for the world of CRM. Salesforce.com, Oracle, SAP, Microsoft Dynamics and many …
Category Archives: Vault
Are "A" players always promotable?
We’ve all been there. We have an amazing mid manager. They really get results. We promote them. They crash and …
Guest blog: Vinay Nadig – Have you checked on the health of your Operating System lately?
Vinay Nadig is my guest blogger today. Vinay’s mission in life is to help people practice leadership as a daily …
Health insurer Anthem hit by massive cybersecurity breach
Lurking in our technology systems, many times for months on end, criminals are looking and finding ways to compromise our …
It’s Like Facebook For Work. Wait It Is Facebook For Work
Is there anything Facebook won’t get into? Well, here they go into the business market. I remember when Yammer upgraded …
Trends to watch to stay on the disruptive edge of digital business
There is no doubt technology is disrupting the traditional business models. Customers are in charge and they are plugged in. …
Some thoughts on speed
The pace of business continues to change and move faster and faster. That is clear and it requires that we …
As CIO, is your best business partner the CMO?
When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …
Why transformational leadership and a people focus is so important to a customer focus
Transformational leadership is needed and it is needed now – Leadership in the digital transformation world is purposeful in its …
How can fundraising be relevant for 2015 and beyond?
Sometimes it helps to step back and take a fresh look at the ruts and routines we have ourselves in. …
If you are a digital executive, please ask your CIO if you have a “zero trust” approach to cyber security
Your company or nonprofits reputation is at stake. If you are a digital executive, please ask your CIO if you …
The Future of Mobile Payments and the customer experience
We all know there will be a huge shift in terms of how consumers pay for transactions in the not …
Would you make a billion dollar investment in mobile technology?
Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …
What is your password?
Jimmy Kimmel sent a camera out onto Hollywood Boulevard to help people by asking them to tell us their password. …
Cyber Security Is Growing In Importance For Medical Devices Too
Cyber security is an important issue not just for computers but also any device that has an internet connect. That …
Why is transformation necessary to the Digital Executive?
Be Transformative – Digital business transformation is about making fundamental changes in how business is conducted in order to help cope …
The Bottom Line: Digital Darwinism Is Unkind To Those Who Wait
Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …
Is your mobile strategy Phaplet ready?
As a digital executive, you know there is always something to get on top of. The mobile world is moving …
Transformational leadership is needed and it is needed now
Leadership in the digital transformation world is purposeful in its approach to creating a long term sustainable change. Change efforts …
Transformation won’t be easy. In fact, it will be hard!
So many times, transformation into a customer focused world is framed as a no brainer. We feel like idiots that …
United Way of Greater Atlanta and 2-1-1 – Call, Click, Connect
The United Way of Greater Atlanta had a traditional call center with individuals calling 2-1-1. Calling 2-1-1 connects people, via …
Why are scoreboards and dashboards important to digital transformation?
Scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and strategies (leading …
Accountability will drive results
The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …
How do we renew our special event donors?
We all know it is true. Most donors who give to special events don’t give again. The data indicates it …
Strategy and Leading Indicators
SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …
What is the definition of Customer Experience?
What is the definition of customer experience? There are a few floating around out there. Bruce Temkin, CEO of the …
Is a 360 view of the customer desirable?
I must admit that during my early journey of being focused on the customer, I usually thought we should have …
“This isn’t a time to react. It’s a time to lead!” ~Brian Solis
Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …
SMART transformation goals are time-bound
The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …
Thinking about 2015: Customer Obsession is focus on steroids. Now is the time to focus.
Customer Obsession is clear. Are you clear? You think of nothing else. All you really care about is the experience and …
The Digital Executive: SMART digital goals are relevant
The fourth criterion for a SMART goal stresses the importance of choosing goals that matter in improving the customer experience. …
Connecting the Goodwill mission with an amazing web experience
The mission of Goodwill is to enhance the dignity and quality of life of individuals and families by strengthening communities, …
Do You Know The 6 Laws of Customer Experience?
The day of Customer Relationship Management (CRM) is over. The era of Customer Experience Management (CEM) has arrived. Here are …
Thinking about 2015: Customer obsession is more an emotion than a focus
Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …
Thinking about 2015: Being obsessed and focused on our customers is not an either/or kind of thing.
Being obsessed and focused on our customers is not an either/or kind of thing. It is “yes/and” at its core. …
“Without courage, compassion falters. Without compassion, courage has no direction.” ~ Eric Greitens
Compassion is a huge thing as a leader. That it is lacking in so many cases today is stunning. We hear …
Who let the air out of the balloon?
This a great question from Seth Godin. Particularly appropriate for marketers but also important to be understood by the digital …
Is your strategy as a non-profit one about tote bags?
As a non-profit executive, former development officer and customer strategy professional, I think Seth Godin nails this one. He personally did the opposite …
Stolen emails reveal lapses in Sony security practices. Is your company safe?
This is stunning and way to common according to security experts. There are simple and easy to use technology programs …
Cyber security breach turns into cyber litigation
The ongoing cost to Sony as a fall out of the cyber security breach will be massive litigation cost. Beyond …
Your journey to change and transformation
You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …
A Strategic Approach to Digital Disruption: Cyber Security is a key component for successful digital transformation
There are a number of critical components to becoming a digital organization. Five to consider are: Customer-centricity Business process optimization …
Do you need a multi-channel messaging strategy?
This is a very good article on how disruptive social media has become for a business focused on the Customer and …
Cybersecurity a major concern in C-suites after Sony hack. Are you ready?
A blog post from computer security firm F-Secure may send a chill through the C-suites of major corporations and nonprofits …
How You Think About Big Data For Cyber Security–And What You’re Doing About It–May Not Agree
Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …
As a leader, what should you stop doing today? Here is a good list
I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …
How do you combine technologies to innovate?
This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …
Do you have an innovators heart for your company mission? Where is the sense of urgency?
There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …
Is it about checking the box called training or is about learning?
Is it about checking the box called training or is about learning? It is actually about both but many times …
How to innovate for mission relevance and financial growth
Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …
Digital Business