Customer Experience Indexes: Modern Thinking
Hopefully you have a customer experience index that you use to give you insight. We get wed to them and …
Tag Archives: Customer Experience Index
Forrester’s Customer Experience Index, Spring 2015: The Start of A Whole New Ball Game
Here is some interesting news regarding the customer experience. Of course, it is about loyalty and profitability. What else would …
What is the Customer Experience Index? Why should you care?
Is it ok to your investors to ignore money on the table by providing a mediocre customer experience? Kerry Bodine, …
Apple and Google Lead Software Industry in Customer Experience
The customer experience is gaining traction and measuring it has become critical. From a personal point of view, it isn’t …
Why should I invest in improving the Customer experience at my company?
It is reasonable to ask, if my company invests in the customer experience, will it work? This question drove Watermark …
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