The 2021 State of Digital Transformation: “Transformations led by the CEO are more successful than those led by other positions.” ~Altimeter

November 2, 2021

In this year’s State of Digital Transformation report from Altimeter, their goal is to identify the key differences between the …

The Customer Experience of AI: Five Principles to Foster Engagement, Innovation and Trust

November 27, 2017

Artificial Intelligence is not going away and it will have a profound impact on the customer experience. Will they be …

November 7, 2014

Brian Solis is principal at Altimeter Group, a research-based advisory firm. Solis is globally recognized as one of the most …

October 30, 2014

Jon Swartz is a veteran technology reporter based in Silicon Valley currently covering emerging and disruptive tech at USA Today. …