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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Apple

12 Years Ago Steve Jobs Introduced the iPhone, and Everything Changed

January 14, 2019

A look back at the groundbreaking device. “Every once in a while, a revolutionary product comes along that changes everything.”— …

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The most popular iOS apps of all time

July 6, 2018

App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …

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Why iPhones cost so much

September 20, 2017

Why iPhones cost so much … The iPhone X (pronounced “10”) will sell for $999 beginning Nov. 3. That’s double what the first …

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40 Years of Apple stunning growth

April 4, 2016

This is an amazing chart. Even 10 years ago, who would have thought this would happen? “40 years ago, on …

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What are the fastest growing iPhone app categories?

January 24, 2016

Over the past few years, smartphones and tablets have completely changed the way we interact with media. We may still …

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Can the TV Guys Put the Netflix Genie Back in the Bottle?

November 5, 2015

This is an interesting question in the fast moving digital world. Can the TV Guys Put the Netflix Genie Back in …

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Is Flash dying?

September 18, 2015

Is Flash dead? Well, it looks like it is certainly dying. During his lifetime, Steve Jobs, Apple’s co-founder and former …

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Fitbit Fends Off Apple to Retain Wearables Market Lead

August 31, 2015

Disruption is happening all over the place. 2 years ago, who would have thought wearable devices would be such a …

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Apple and Google Lead Software Industry in Customer Experience

March 13, 2015

The customer experience is gaining traction and measuring it has become critical. From a personal point of view, it isn’t …

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Is the percent of revenue devoted to R&D indicative of innovation? Ask Apple.

December 5, 2014

Apple gets voted as the most innovative company in the world by R&D professionals. In the survey, conducted by Booz & …

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Digital media is fragmented globally

October 24, 2014

In our globalized world, it is strange how fragmented the world of digital media still is. Graham Spencer of MacStories …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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