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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Offline Data

What is the value of offline data?

September 22, 2017

Not all data is as valuable as others. The human resources to manually enter offline data can be daunting and …

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Unifying Online & Offline Customer Data for a Consistent Experience

August 16, 2017

The challenge of creating meaningful relationships is complicated by an abundance of data from both online and offline sources, as …

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What donor data should we collect?

January 18, 2017

We probably shouldn’t try to collect everything. We also should be collecting the “right” donor data. We should consider enhancing …

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Unifying Online & Offline Donor Data for a Consistent Experience

December 20, 2016

The challenge of creating meaningful relationships is complicated by an abundance of data from both online and offline sources, as …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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