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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Volunteer

Donor engagement is not about voodoo

July 29, 2016

Engagement is not about voodoo. It is however as much about art as about science. It also draws heavily from …

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What is happening to volunteerism in America? Volunteerism Rate Inches Downward to New Low

December 10, 2015

What is happening to volunteerism in the United States? Could it be that the traditional, time intensive approach is not …

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The American Red Cross: Adding Digital Volunteers to Its Ranks

October 3, 2014

When we think of the digital nonprofit, are we thinking how to digitize everything? There is obviously a huge push …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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